This question was closed without grading. Reason: Answer found elsewhere
Feb 7, 2021 19:44
3 yrs ago
18 viewers *
English term

Deviation

English to French Bus/Financial Insurance
Deviation use-cases included in this SOP:

OR for possible deviations of standard cases:
- Contact Customer – Terms & Conditions (T&C) and quote e-mail or invoice (at the end) emailis not delivered (follow the deviation - email was not delivered/customer did not
receive it)

Discussion

Daryo Feb 7, 2021:
from the lmited context it looks like they are talking of a "deviation" from the "normal flow" of information back and forth between the client and the insurance company when negotiating /signing an insurance.

The "deviation" is here like a branch of an algorithm (the algorithm being here the "SOP" i.e. the Standard Operating Procedure) showing what to do when some "error" in the procedure occurs, like "emails not sent or not received".
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