German to English Social Sciences Management communication techniques/group dynamics

(The field could also be "Business" as it is about a training course for moderators in a business environment)

I posted the same question in Ge-Fr but would like to know if this is an original German creation, or if there is an Englih expression for it that could lead me to the Fench.

The definition, that can be found on different sites, with variations, goes like this:

"1 Wie äußert sich das Problem
2 Was können die Ursachen sein
3 Was könnte getan werden
4 Was könnte die Problemlösung verhindern"
http://www.fes-kommunalpolitik.de/ratundfraktion_team/detail...

I'm looking for an expression that's really "in the book", so I welcome all pertinent links from the world of management and the like.
Thank you.