Glossary entry (derived from question below)
English term or phrase:
high touch
English answer:
involving a great deal of personal interaction
Added to glossary by
Deborah Workman
Dec 31, 2006 18:00
17 yrs ago
29 viewers *
English term
Germany
US-educated, precise & thorough
Native in: Russian
Works in: English to Russian, Russian to English, Russian
high touch
English
Tech/Engineering
IT (Information Technology)
IT infrastructure
Talking about IT infrastructure optimization:
[In a Basic IT infrastructure,] generally, all patches, software deployments, and services are provided ***high touch and high cost***.
TIA for your explanations.
[In a Basic IT infrastructure,] generally, all patches, software deployments, and services are provided ***high touch and high cost***.
TIA for your explanations.
Responses
+3
6 hrs
Deborah Workman
United States
United States
Native in English
&
English
Specializes in field
United States
Telecom/new media tech, law, bus, mktg
Native in: English
Works in: Spanish to English, Portuguese to English, French to English, and 1 more.
Related KudoZ points
:
14
Selected
with a lot of personal interaction
This doesn't so much refer to the manufacture by huimans as the interaction between the customer and the provider (i.e., lots of contact). The point of the text you have provided is that these items and services tend to be provided to the customer through a lot of contact with sales reps, tech reps, and service personnel. They may involve customization, but not necessarily. They do, however, involve a lot of hand-holding and followup.
[PDF] Internal/Conf Generic TemplateFile Format: PDF/Adobe Acrobat - View as HTML
Cisco High-Touch Technical Support delivers premium personalized support service to help facilitate the fastest possible resolution of your ...
www.cisco.com/application/pdf/en/us/guest/products/ps2567/c... - Similar pages
High-tech, high-touch builds customer loyalty Telemarketing & Call ...Building relationships with your customers requires a high-tech, high-touch approach. The first step on the road to personalized customer service is crucial ...
www.findarticles.com/p/articles/mi_qa3700/is_199802/ai_n880... - 31k - Cached - Similar pages
[PDF] Internal/Conf Generic TemplateFile Format: PDF/Adobe Acrobat - View as HTML
Cisco High-Touch Technical Support delivers premium personalized support service to help facilitate the fastest possible resolution of your ...
www.cisco.com/application/pdf/en/us/guest/products/ps2567/c... - Similar pages
High-tech, high-touch builds customer loyalty Telemarketing & Call ...Building relationships with your customers requires a high-tech, high-touch approach. The first step on the road to personalized customer service is crucial ...
www.findarticles.com/p/articles/mi_qa3700/is_199802/ai_n880... - 31k - Cached - Similar pages
4 KudoZ points awarded for this answer.
Comment: "Thanks to all"
+7
18 mins
human-oriented
high touch: Dealing with a human being instead of a computer screen or voice response system. The term was coined in the early 1980s by John Naisbitt in his best-selling book "Megatrends." Naisbitt pointed out the fallacy of automating every business transaction without human interaction at some point. (http://computing-dictionary.thefreedictionary.com/high touch...
In your context, I would consider the phrase "human-oriented" as an appropriate symonym for "high touch".
In your context, I would consider the phrase "human-oriented" as an appropriate symonym for "high touch".
Note from asker:
| Thanks! I think in this case it probably means "with a great degree of manual work." Let's wait for a confirmation. |
Peer comment(s):
| agree |
RHELLER
: with a high level of human involvement (always more expensive)
59 mins
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Robert Fox
: 'in a personal manner/personally/labour intensively' might also fit here
3 hrs
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NancyLynn
: with Rita
3 hrs
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William [Bill] Gray
: I think there should also be considered the high level of competence being offered by the human involvement, which results in the higher expense.
6 hrs
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CHEN-Ling
10 hrs
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Jörgen Slet
20 hrs
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Erzsébet Czopyk
2 days 2 hrs
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Thanks!
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22 mins
Laurens Landkroon
Native in English
&
English
Specializes in field
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Works in: English to Dutch, Dutch to English, German to Dutch, and 7 more.
made by a human
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