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Glossary entry

English term or phrase:

finalise a client

English answer:

complete the service (within the visit/encounter)

Added to glossary by M_a_r_i_n_a
Aug 25, 2006 02:36
17 yrs ago
1 viewer *
English term

finalise a client

English Medical Medical: Health Care Hear Care
Audiologists are to make any necessary fitting adjustments and ***finalise the account***, unless there are major clinical reasons that this account cannot be finalised at this time. We do not want to book a second appointment unless we are absolutely sure it will be required.

The client is meant by "account".
Could you please give me an explanation or synonym for this "finalise a client"...
Responses
4 complete the service (within the visit/encounter)
5 +3 close
5 +1 To conclude/bring (discussions, preparations, final client details) to an end
3 solve the client's problem so that s/he does not have to come back

Discussion

David Hollywood Aug 25, 2006:
I wouldn't say "close a client" but "close a client's account" is ok

Responses

9 hrs
Selected

complete the service (within the visit/encounter)

In healthcare, "account" means, in most cases, an episode of providing medical services. Such "episode" may amount to number of days of an inpatient stay, or a single visit to a medical office, or a number of recurring/followup visits under the same "account number".
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4 KudoZ points awarded for this answer. Comment: "Thank you everyone! Alexander's answer has been really helpful, especially the explication of the meaning of "account" in medical sector. It's always helpful having the opinion of someone who specialises in the specific field..."
+1
9 mins

To conclude/bring (discussions, preparations, final client details) to an end

http://www.thefreedictionary.com/final stage

Encyclopedia

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Note added at 12 mins (2006-08-25 02:49:23 GMT)
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cannot be concluded
Peer comment(s):
agree Michael Barnett
24 mins
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12 mins

solve the client's problem so that s/he does not have to come back

In other words, do all necessary works so that the client's hearing problem is resolved, including resolving uncomfortability resulted from having hearing aid(s) attached to the client's ear(s).

That's how I read it.

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Note added at 21 mins (2006-08-25 02:58:36 GMT)
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Because it said "unless there are major CLINICAL reasons", it must have something to do w/ health (= hearing) problem, not financial terms.
Peer comment(s):
neutral Michael Barnett : I think you have the right idea, but sometimes "finalizing the account" will mean telling the patient there is nothing that can be done for him, live with it.//This would be just another way to "finalize the account. Anna Maria's answer covers both cases.
21 mins
Thanks Michael. In good faith, I recommend that you make this "telling the.." another answer. // Oh, I see. Thanks.
neutral RHELLER : solving a problem is an entirely different thought; I have no idea what you mean
46 mins
Thanks Rita. We are not supposed to think in unison, arent we? ;) //I dont have to agree w/ you that "solving... diff thought" as you dont have to agree w/ me. I respect your point, as simple as that.
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+3
4 mins

close

close the acount

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Note added at 9 mins (2006-08-25 02:46:22 GMT)
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"account"

or: "confirm"

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Note added at 22 mins (2006-08-25 02:58:57 GMT)
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or "finalise"
Note from asker:
We qre talking about a client, not an account. Is it possible to close a client? It's possible to close a client's account, but here we're talking about the finalization of a medical process.
Peer comment(s):
agree RHELLER : this would also be my understanding :-)...should deal with any remaining issues so that no further appointments are necessary
54 mins
agree Olga Layer
1 hr
agree Alfa Trans (X)
15 hrs
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