Эта помощь может быть оказана как дистанционно (через видео-связь на экране), так и лично банковскими сотрудниками, если банкомат установлен в отделении банка. См. ниже:

NCR Interactive Services is a set of software solutions that offers both assisted-service and self-service transactions to transform the customer banking experience. Customers can start their transaction in self-service mode as normal, with help on hand at any time during the transaction. This could be remote assistance with an on-screen video teller or in-person assistance with a member of branch staff. With Interactive Services, banks can offer service efficiently in different locations and at different times of the day, all through one scalable, server-based software solution. This means staff can spend more time on value-added sales and service activities.
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