ProZ.com frequently asked questions

1 - Billing and payment: general

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1.1 - Koliko znaša cena članstva?

Oglejte si vrste članstva in možnosti paketov storitev, njihove cene in ugodnosti tukaj.

Lokalne možnosti plačila so na voljo v nekaterih državah, kjer imajo prebivalci možnost nakupa članskih paketov v svoji lokalni valuti. Upoštevajte, da vse možnosti članstva ne bodo na voljo prek lokalnega plačila. Če so v vaši državi na voljo lokalne možnosti plačila, boste videli povezavo do Izvedite lokalno plačilo.

1.2 - Kako lahko plačam za članstvo?

Članstvo lahko plačate na enega od spodnjih načinov:

• Kreditna kartica
  
• Paypal
  
• 2Checkout
  
• Skrill
  
• TransferWise
  
• SWIFT
  
• Wallet credit
  

1. Pojdite na Stran za nakup članstva
   
2. Kliknite na povezavo »kupi zdaj« ob vaši izbrani vrsti članstva
   
   
3. Sledite navodilom na naslednjih straneh za plačilo članstva.

1.3 - Will my payment be secure? Is my credit card information safe?

Yes. Payments are processed securely by Paypal or other well-established 3rd-party processor —this happens behind the scenes and it is not necessary that you have a PayPal account. Credit card data is not held or stored by ProZ.com.

1.4 - Kaj se zgodi z datumom obnovitve, če svoje članstvo obnovim, preden poteče?

Vsakič, ko ročno obnavljate članstvo, ta čas dodamo času, ki ga imate v trenutnem članstvu. Če na primer vaše članstvo poteče čez tri mesece in kupite drugo članstvo za eno leto, bo vaš rok za podaljšanje čez 15 mesecev.

Če ste se odločili za samodejno podaljšanje, vam ni treba skrbeti za datum obnovitve, saj se bo članstvo samodejno posodobilo, ko bo plačilo izvedeno.

1.5 - Zakaj ProZ.com za članstvo, kupljeno znotraj EU, včasih obračunava DDV?

Te informacije veljajo samo za člane v Evropi.
Če ob nakupu članstva iz Evropske unije in Združenega kraljestva uporabnik ne posreduje številke DDV, ki jo je mogoče preveriti na spletu, mora ProZ.com po zakonu pobrati DDV od opravljenega nakupa v skladu z DDV. stopnji, ki velja v državi kupca. Če je priložena številka DDV, se DDV ne obračuna.

Za tiste, ki želijo več podrobnosti: julija 2003 je EU začela veljati direktiva, ki dobavitelje digitalnih storitev izven EU zavezuje k pobiranju davka na dodano vrednost za prodajo posameznikom (ne podjetjem), ki živijo v državah EU. ProZ.com poroča in nakazuje zbrane davke na dodano vrednost nemškemu davčnemu organu v skladu z določbami Posebna shema za podjetja zunaj EU, ki potrošnikom v EU zagotavljajo elektronsko opravljene storitve . Za več informacij si oglejte Direktivo EU o DDV na digitalne storitve, tukaj.

1.6 - Kaj pa če s članstvom nisem zadovoljen - mi boste vrnili denar?

Da, ko se odločite za standardno članstvo, lahko zahtevate celotno vračilo do 30 dni. Celotno povračilo je na voljo samo za vaš prvi nakup.

Za paket storitev Standard ProZ.com ponuja popolno garancijo na zadovoljstvo. Če niste povsem zadovoljni s svojim članstvom na ProZ.com, pošljite a zahtevo za podporo . Izdano bo sorazmerno vračilo, ki ustreza preostalim mesecem, zmanjšano za morebitne zaračunane stroške plačila. Sorazmerna vračila morda niso na voljo za nakupe paketa storitev Plus.

Upoštevajte, da bodo vračila za plačila s kreditno kartico, Skrill ali PayPal obdelana z metodo, ki je bila prvotno uporabljena za plačilo,—plačila s kreditno kartico se vrnejo na plačilno kreditno kartico, plačila Skrill se vrnejo na plačilni račun Skrill, itd. Zaradi visokih stroškov nakazila bodo uporabniki, ki plačajo prek bančnega nakazila (bodisi lokalno ali na banko ProZ.com v ZDA) dobili predlog, da zagotovijo nadomestni način vračila – v tem primeru bodisi PayPal bodisi Skrill. ProZ.com lahko uporabnikom, ki prebivajo v Združenih državah Amerike, se lahko izvede povračilo prek čeka.

1.7 - Should I submit a chargeback or dispute in order to receive a refund for my membership payment or other purchases I made on the site?

No. The appropriate channel to request refunds for purchases made to ProZ.com is by submitting a support request.

1.8 - Vaša provizija je previsoka za prevajalce v moji državi.

Glede na podatke, ki so na voljo članom, in stopnje podaljšanja je članstvo na ProZ.com pametna naložba za profesionalnega prevajalca kjerkoli na svetu . Če vzamemo samo en vidik članstva – srečanja s strankami – skoraj 90 % članov poroča o pozitivni donosnosti svoje naložbe že v prvem letu (več kot 40 % v prvih treh mesecih). Posledično ima ProZ.com pomembne baze članov ne samo v Zahodni Evropi in Severni Ameriki, ampak tudi v Vzhodni Evropi, Latinski Ameriki in drugod po svetu.

Kljub temu so v nekaterih državah na voljo lokalne možnosti plačila, kjer imajo prebivalci možnost nakupa članskih paketov v svoji lokalni valuti. Upoštevajte, da vse možnosti članstva ne bodo na voljo prek lokalnega plačila. Če so v vaši državi na voljo lokalne možnosti plačila, boste videli povezavo do Izvedite lokalno plačilo.

1.9 - Where can I find my invoice for purchase made on the site?

You can find all your invoices related with purchases made on ProZ.com via your Profile wallet.

1.10 - V davčne namene potrebujem račun v francoščini/nemščini.

ProZ.com vam ob nakupu po e-pošti pošlje račun. To je edini račun, ki ga pošljemo. Žal nam je, vendar ne prevajamo, ne pošiljamo tiskanih kopij ali kakor koli žigosamo računov.

Če pa želite svoje podatke za obračun urediti za davčne namene, pošljite a zahtevo za podporo navedite točne informacije, ki jih potrebujete na svojem računu, in ekipa ProZ.com vam bo z veseljem pomagala.

1.11 - Ali lahko kot način plačila izberem TransferWise ali MoneyGram?

Če želite izvesti plačilo prek Western Union, TransferWise ali MoneyGram, usmerite plačilo s temi bančnimi podatki:

Mesto in država prejemnika: Syracuse, NY 13202
Ime banke: J.P. Morgan Chase
Telefonska številka banke: 022300173
Številka bančnega računa: 483500460665
Imetnik računa: ProZ.com

Nato oddajte a zahtevo za podporo ki navaja, da je bilo to plačilo poslano, z vsemi ustreznimi podatki o transakciji. Osebje ProZ.com bo preverilo prejem plačila in odobrilo vaše članstvo.

Upoštevajte, da mora osebje ProZ.com ročno odobriti vaše članstvo. Zaradi tega vas prosimo, da ta plačilna sredstva uporabljate kot sekundarno možnost za predložitev plačil na ProZ.com. Priporočeni načini plačila vključujejo kreditno kartico (neposredno na ProZ.com ali z uporabo 2checkout.com) in PayPal.

Dodatne storitve lahko omogočajo plačilo z bančnim nakazilom. V tem primeru bi morala veljati ista navodila. Preverite pri svojem ponudniku storitev in potrdite prejem pri osebju ProZ.com.

1.12 - How can I pay for training sessions, webinars and conferences?

Make sure you are logged in to the site and visit the page for the training session, webinar or conference which you wish to book. Prices and payment information will be shown on the page. Various payment methods are accepted, including

• credit card
  
• PayPal transfer
  
• Moneybookers transfer
  
• wire transfer to a dedicated account
  

1.13 - I'd like to purchase my membership in my local currency. Can I do so through any of the payment methods available?

No. To pay in your local currency first check if there is a local payment contact in your country and follow the payment instructions described in the Local payment page. If there is no local payment contact in your country, then you can pay for your membership using the online payment methods available in the Membership page.

1.14 - Can I also renew my current ProZ.com membership via local payment?

Yes, all types of ProZ.com memberships may be renewed through ProZ.com local payment contacts.

1.15 - What type of membership can I buy via a ProZ.com local payment contact?

The only professional membership service package that can be purchased via all local payment contacts is the Standard package.

1.16 - Why are membership prices in USD only?

In 2016, along with the introduction of the ProZ.com Plus service package for members, some changes and simplifications were made in membership and membership pricing. Overall pricing was reduced, standardized, and set in USD (if you previously paid in EUR, for example, the new USD pricing is such that you are actually paying less per year, even after exchanges and fees). Membership options such as partial memberships and six-month memberships were deprecated, in favor of a subscription model.

1.17 - I made a purchase and it seems I was charged twice. What should I do?

If you were charged twice for a site purchase, submit a support request before contacting your credit card company or your merchant account. The ProZ.com team will confirm the duplicate payment and issue a refund, if necessary. If you have already contacted your credit card company, or your merchant account, if possible, please contact them again to have any chargeback or unauthorized complaint removed, so ProZ.com can handle the refund via our online support system and not incur a fee on our end nor yours as well.

1.18 - I followed the steps online to renew/purchase membership via wire transfer. Is this online form binding?

No. Membership payments via bank transfer are completed and processed once the payment is received (i.e. the form obtained online does not constitute payment and it is not binding).

2 - How can I pay in my local currency?

ProZ.com offers the option to purchase membership in local currency for some countries. Check the Local payment page for information on the local payment procedure in your country.

3 - I have a wallet balance. Can I pay for membership using the money in my wallet?

Yes. If you have a balance in your wallet, when you go through the payment steps beginning here, you will be offered the option to pay using the balance contained in your wallet.

4 - Živim v EU. Ali moram plačati DDV?

Če živite zunaj EU ali živite znotraj EU in imate DDV številko, potem vam ni treba plačati DDV-ja. Če pa živite znotraj EU in nimate DDV številke, potem morate DDV plačati.

4.1 - Zakaj ProZ.com zaračuna DDV? Podjetje nima sedeža v EU.

Čeprav ProZ.com nima sedeža v EU, kot podjetje, ki prodaja digitalne storitve zaužit v EU je ProZ.com s strani EU zavezan k pobiranju DDV po nacionalni stopnji potrošnika in nakazovanju celotnega pobranega DDV v posamezno državo EU na četrtletni ravni — ProZ.com nakazuje v Nemčijo.

Za več informacij si oglejte Direktivo EU o DDV na digitalne storitve
veljavno odi 1. julija 2003, tukaj.

4.2 - How can I verify ProZ.com's participation in the special scheme VAT on e-Services?

Please refer to this document to confirm ProZ.com's participation in the special scheme for the taxation of non-EU businesses which provide electronically supplied services to EU consumers. This form may be used by EU residents for tax purposes.

4.3 - V mojem primeru se provizije kar dodajajo med nakupom. Kako se naj izognem dodatnim izdatkom, DDV-ju in plačilnim provizijam?

Da bi se izognili plačilu DDV, med postopkom nadgradnje posredujte svojo številko za DDV – to nas razbremeni obveznosti, da od vas poberemo DDV. Ta možnost je predstavljena med postopkom nakupa.

5 - Payment by credit card

5.1 - Rad bi se včlanil, vendar plačilni sistem ProZ.com ne sprejme moje številke CVV2. Kaj naj storim?

• Če uporabljate kartico Visa, Mastercard ali Discover, je CVV2 3-mestna številka, ki se pojavi na zadnji strani vaše kartice.
  
• Če uporabljate kartico American Express, je številka za preverjanje 4-mestna številka, ki se pojavi na sprednji strani vaše kartice, zgoraj in levo ali desno od številke kartice.
  
• Če vaša kartica nima številke za preverjanje, poskusite z drugo kartico ali vnesite številko 000.
  

5.2 - Ne morem plačati s kreditno kartico prek plačilnega sistema ProZ.com. Ali obstaja kakšna druga možnost plačila s kreditno kartico?

Če imate še naprej težave pri plačevanju s kreditno kartico prek procesorja kreditnih kartic ProZ.com, poskusite namesto tega uporabiti PayPal. PayPal kupcem v številnih državah omogoča plačilo s kreditno kartico, ne da bi morali imeti račun PayPal.

5.3 - Vaš plačilni sistem je preklical moje plačilo s kreditno kartico na podlagi države, kjer prebivam. Kakšne druge možnosti imam?

Opravičujemo se za nevšečnosti; ProZ.com nima popolnega nadzora nad politikami obvladovanja tveganja obdelovalcev tretjih oseb. Prosimo, razmislite o plačilu z drugim plačilnim sredstvom. Pri tem bomo sodelovali z vami in poskrbeli, da zaradi te nevšečnosti ne boste plačali več.

5.4 - Kako lahko spremenim valuto svojega plačila prek kreditne kartice pri 2checkout?

Procesor kreditnih kartic ProZ.com, 2checkout, poskuša uganiti lokalno valuto kupca in privzeto zaračuna v tej valuti. Če želite spremeniti valuto, v kateri želite izvesti plačilo s kreditno kartico, izberite ustrezno možnost v spustnem meniju z oznako valuta.

5.5 - Od PayPala sem prejel sporočilo o napaki 10417, 10505 ali 10745. Kaj je to?

• PayPal pravi, da je najverjetnejši vzrok za 10417 napaka je v tem, da način plačila, izbran na spletnem mestu PayPal, ni uspel, običajno zato, ker kreditna kartica ni prejela avtorizacije banke. Morda boste želeli razmisliti o drugem načinu plačila, kot je 2checkout.
  
• Če prejmete a 10505 sporočilo o napaki, pomeni, da imate težave z AVS (sistem za preverjanje naslovov). PayPal zahteva, da uporabite isti naslov, ki je v evidenci uporabljene kreditne kartice.
  
• The 10745 napaka je povezana tudi z naslovom. Aplikacija ne zahteva vašega trenutnega naslova, temveč naslov za izstavitev računa vaše kreditne kartice. Naslov, vnesen pri plačilu, se mora ujemati z naslovom za izstavitev računa plačilnega sredstva.
  

5.6 - 2checkout mi je poslal sporočilo o napaki 10754. Zakaj gre?

Glede na razlago težave pri 2checkout, ko se naročila obdelujejo, gre transakcija takole:

1. Strežnik 2checkout vzpostavi stik s strežnikom izdajatelja kreditne kartice in obvesti kartica # *** želi kupiti nekaj za 25,00 USD.
   
2. Izdajatelj kreditne kartice potrjuje, da je številka kartice veljavna, in rezerve sredstva, tako da so na voljo za transakcijo. Obremenitev še ni izvedena.
   
3. Strežnik 2checkout vzpostavi stik z izdajateljem kreditne kartice in preveri podatke (naslov, telefonsko številko, CVV2 itd.).
   
4. Izdajatelj kreditne kartice nato potrdi, da so vsi podatki veljavni.
   
5. Strežnik 2checkout vzpostavi stik z izdajateljem kreditne kartice in potrdi bremenitev.
   
6. Izdajalec kreditne kartice nato izda bremenitev in pošlje potrditev.
   

5.7 - Prejel sem sporočilo o napaki 15005. Za kaj gre?

Čeprav je označeno kot neobvezno, včasih kreditne kartice ali PayPal zahtevajo popolne podatke v naslov in država polja, ki se prikažejo na strani za obračun. To sporočilo o napaki je povezano s temi polji. Če v ta polja niste vnesli nobenih podatkov, prosimo, vnesite iste podatke v tista polja, ki jih imate na svoji kreditni kartici ali računu PayPal, in poskusite znova.

5.8 - Can I use my American Express for payments?

Yes. You can use your American Express credit card to submit any payment. However, note that AmEx payments are only possible in USD as PayPal, which handles direct credit card payments, does not accept AmEx payments in EUR from some countries.

5.9 - Can I pay using somebody else's credit card?

Yes. To submit payment using somebody else's credit card, just login to your account and follow the payment steps. Make sure that all of the billing information you enter matches the billing info of the card being used. Note that you will not be able to apply for identity verification if you pay using a credit card that does not carry your name.

5.10 - After changing my credit card would I need to register the new one with Proz.com to pay for membership?

Please note that you do not need to register your credit card, you just need to enter the correct credit card information in the payment process.

6 - Payment by PayPal

6.1 - Why is PayPal asking me for a credit card to purchase my membership?

The PayPal form requests that you add, update or confirm your debit or credit card because, if the funds already existing in your PayPal account do not match the amount to be charged, there needs to be a card attached to it in order for the system to charge the difference. This does not mean that ProZ.com will charge your card, the cost of the membership will be charged to your PayPal account, and the funds in your account will be used first, according to PayPal's usual criteria.

However, if you do not have a credit card that you can associate to your PayPal account, you can make a direct PayPal transfer to [email protected] and we will process your payment manually. After you have issued your payment, please submit a support request and provide your PayPal email address, transaction ID, date and amount paid so that we can locate your payment and manually process your purchase. Please, take into account that this may take a longer time than using the automatized form.

6.2 - My membership was automatically renewed and my PayPal account debited. Why?

If you were automatically charged for ProZ.com membership in your PayPal account, this means that you have subscribed to automatic renewal. If your automatic renewal is made through the ProZ.com system, you will be able to cancel it from your Membership Management page, which you can access from the home menu at the upper right corner of every page.

If, on the other hand, you created an automatic PayPal subscription, this has to be cancelled from PayPal. To confirm that you have a PayPal subscription with ProZ.com, check your ProZ.com https://www.proz.com/manage-membershipprofile wallet. If a membership subscription has been made, the following item will be listed in your wallet:

Purchase: ProZ.com professional membership (auto-renewed yearly)

If you want to cancel your PayPal subscription, simply follow the steps described this FAQ. To receive a refund for the last payment debited from your PayPal account, simply submit a support request.

6.3 - I've made a PayPal subscription payment. How do I cancel my subscription?

If you have signed up for a recurring PayPal membership subscription and wish to cancel the subscription, you may do so from your PayPal account.

• Log in to your PayPal account.
  
• Click the Profile icon, next to Log out.
  
• Click Pre-approved Payments.
  
• Select the payment, and then click Cancel.
  

6.4 - Can I use PayPal if I do not have a credit card?

PayPal policy concerning third-party payments states that a credit card is required, so that if when renewal takes place there are insufficient funds, it can cover for the payment.

For more information on PayPal policy, visit PayPal's FAQs section.

6.5 - I received a notification indicating that my subscription in PayPal has been canceled, but I did not request this cancelation? What should I do?

Please check with PayPal to see if there are sufficient funds remaining in your PayPal account as this might have been the reason why your subscription was canceled.

6.6 - My subscription has been canceled. Does this mean that my membership in ProZ.com has been canceled too?

No. Canceling your subscription from Paypal and terminating your ProZ.com membership are two different things. To cancel your subscription you should follow the steps described in this FAQ. To end your membership at ProZ.com please submit a support request.

6.7 - I have canceled my auto-renewed subscription but I would like to create a new one again. How can I do this?

If you would like to create a subscription again, you should click on the Purchase now button at the Membership. Your auto-renewal date will be the same of your purchase.

6.8 - My auto-renewed subscription was canceled. What will happen now?

Canceling your auto-renewed subscription will prevent your membership from being automatically renewed on the renewal date. If you would like to renew your membership, you will have to go through the renewal steps described in the Membership page.

6.9 - I was automatically charged twice for membership in a short period of time. What should I do? Should I submit a chargeback with my credit card company?

If your membership was renewed automatically more than once within a very short period of time, it is possible that you may have inadvertently subscribed to the automatic payment method more than once. If this the case, please do not contact your credit card company nor your merchant account before submitting a support request to ProZ.com. Once we have received your request, we'll be able to notify you if you need to contact either the processor or credit card company. Be assured that if you were charged twice, ProZ.com will immediate refund you the amount back to your account. Please submit a support request to allow us to look further into this matter.

If you have already contacted your credit card company, or your merchant account, if possible, please contact them again to have any chargeback or unauthorized complaint removed so ProZ.com can handle the refund via our online support system and not incur a fee on our end nor yours as well.

7 - Payment by Skrill

7.1 - Ali ProZ.com sprejema plačila prek Skrill?

Od junija 2020 ProZ.com zdaj sprejema plačila prek Skrilla. Prosimo, predložite a zahtevo za podporo tako da vam lahko osebje ProZ.com pomaga pri možnostih plačila Skrill za članstvo, usposabljanje, orodja CAT itd.

8 - Payment by wire transfer

8.1 - Kako lahko plačam z nakazilom?

Obiščite stran za člane in sledite korakom plačila za vrsto članstva, ki ga želite kupiti. Na strani za izbiro načina plačila izberite "Druge možnosti plačila" in nato Nakazilo. Kliknite Naprej, če želite prejeti potrditveni račun in podrobne informacije o računu in navodila, kako opraviti nakazilo. Dovolite do dva tedna, da se nakazilo v celoti obdela.